Metro Lifestyle Fabric & Home Centre strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act 68 of 2008 (“the CPA”).

We are committed to operate our business in terms of the requirements of the CPA and our refunds and returns policy is aligned therewith.

If you are for any reason dissatisfied with an item purchased from our Website you may return it to any Metro Lifestyle Fabric & Home Centre store for a full refund, replacement or exchange, subject to the provisions of the CPA.

25.1 Replacement Products and Refunds

Subject to the provisions of the CPA, should the Company supply the incorrect Product or if the Product supplied is damaged or faulty, and/or if the goods were defective, unfit for purpose or failed due to a design or manufacturing flaw, the Company shall exchange the Product for a new one, provided that the damaged or incorrect unit is returned in its original packaging with all warranty cards, manuals and accessories within 10 (ten) days of the delivery of the Product to you. The Company will replace any damaged or faulty Product or an incorrect Product with a new Product within a reasonable time.

N.B Metro Lifestyle Fabric & Home Centre will not be obliged to return any goods that have been altered in any way including any cut material.

Items with seals on them such as laptops, cell phones etc. will not be accepted back if the seal is broken. This will be regarded as a used item.

Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, store card or EFT.

A refund can take up to 14 business days to reflect in your account depending on the payment method that was used, and EFT refunds are subject to verification of your banking details.

Metro Lifestyle Fabric & Home Centre reserves the right to refer returned goods for technical assessment by the manufacturer or authorized service Centre.

Customers are required to present their original tax invoice or till slip or other acceptable proof of purchase.

If the goods show a defect after the initial 6 (six) month period, but are within the manufacturer’s warranty period, Metro Lifestyle Fabric & Home Centre may, at the customer’s request send the goods to the manufacturer for repair and the manufacturer will decide whether you will have a valid claim and if so, whether they will repair or replace as well or whether any charges will be levied in accordance with the terms of the warranty.

If the goods become defective once the manufacturer’s warranty has expired, we will endeavor to arrange with the manufacturer or its agents to repair the goods but bear no responsibility for their failure to do so.

No chargeable repairs will be done without the customer’s approval of a quotation first. If within 3 (three) months after goods have been repaired, the defect persists, or a further failure or defect occurs on the repaired component Metro Lifestyle Fabric & Home will either refund or replace the component. Customers must keep proof of any repairs.

As with all warranties, certain conditions and exceptions apply:

  • Please take proper note of any terms or instructions that accompany your goods;
  • Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be repaired, replaced or refunded; and
  • Defects that develop after six months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy.
  • The manufacturer’s warranty will only apply to material defects in the process of manufacturing the goods and will not apply in the following instances:
  • damage caused by lightning or power surges;
  • damage caused by misuse or abuse to the goods or contrary to instructions and warnings provided on the goods or their documentation;
  • goods used for a purpose other than the purpose for which they were intended e.g.  commercial use of domestic appliances;
  • accidental damage;
  • goods that have been altered or physically changed in any way; and
  • A public regulation prohibits such returns for public health reasons.
  • Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made.